FAQAnswered by us for you in advance.

While planning your trip, the same questions come up again and again. In order to provide you with the right answers straight away, we have summarised the most important information for you on this page.

 Should you require further information, you can of course reach us by telephone during our reception hours on: +49 (0) 8665 677-0

Our hotel entrance as well as the public areas are barrier-free accessible. If you would like one of our two disabled-friendly rooms, please contact us directly by telephone to reserve a room according to your needs.

You can check into your room from 3:00 p.m. on the day of arrival and it is available until 11:00 a.m. on the day of departure.

 Depending on availability, you can book an early arrival from 12:00 a.m. or a late departure until 2:00 p.m. for € 20.00 per room in the online booking process.

We would also like to inform you about the possibility of online check-in. For a quick, smooth and above all largely contactless check-in at the hotel, you can fill out your registration form online in advance and thus send us all the required guest data in advance. In this way we not only minimise the waiting time at check-in, but you also have much more time to relax and unwind.

 To the online check-in >>

Our hotel is a partner of the "Chiemgau Card | Ruhpolding & Inzell". You will receive this experience card upon arrival and can benefit from numerous special conditions and discounts in the area (e.g. museums, swimming pools, mountain railways, bicycle rental and much more). A detailed list of all cooperation partners can be found here.

Our total of five buildings, each with two floors, are not equipped with a lift. If you need help with your luggage or prefer a room on the ground floor due to limited mobility, please let us know in advance.

Daily, our extensive "Das Bergmayr" Alpine breakfast awaits you with many delicacies. From the Chiemgau snack platter, to a selection of warm dishes, to a large choice of coffee and tea specialities, there is sure to be something for everyone for the perfect start to the day. We serve our breakfast in our "Bergmayr Stadl" (next to the reception).

Breakfast times
Daily from 09:15 to 10:30 a.m.

We are happy to welcome your four-legged travel companion in our house. However, we ask you to announce your pet before arrival so that we can reserve a suitable room for you.

You can add your pet during the online booking process in the extra services section. We charge € 15.00 per pet per night (incl. blanket and small surprise in the room).

Children up to 5 years stay free of charge in their parents' bed or in an available bed in one of the apartments. For children between 6 and 11 years we charge € 7.50 per child for breakfast and € 14.50 per child for half board. From the age of 12, the normal prices apply.

In addition, we can provide an extra baby cot (at no extra charge) for you in our comfort double rooms as well as family apartments. This option will be displayed under "Extras" in the booking process.

Please enter the number of children travelling with you and their age (at the time of travel) in the online booking mask so that the appropriate rooms/apartments for your family size are displayed. The child surcharges are then already included in the travel price.

The municipality of Inzell charges a tourist tax for persons staying in the area for recreational and purposes. The tax is € 2,10 per day of stay for persons from 16 years and € 1,00 for children between 6 and 15 years. Children under 6 years of age do not pay the tax.

The tax is not included in the price of the overnight stay and will be charged by the hotel upon arrival.

Our hotel is a non-smoking hotel. Please understand that smoking is not permitted in the rooms. In case of disregard, we reserve the right to charge a cleaning fee if necessary.

Smoking is permitted outside on the terrace or in the beer garden.

Take a safe holiday – cancellation without risk

We recommend the products of our partner ERGO Reiseversicherung, the market leader among travel insurers in Germany, so that you are compensated for possible financial losses in the event of cancellation or termination of your holiday due to illness, accident or unemployment - also within the family.

Don't forget travel insurance - it can be expensive without it.

The cancellation insurance not only offers you protection in the event of cancellation, but also in the event of an unexpected cancellation of the trip. In this case, ERGO travel insurance covers the costs for the unused days of your stay. This gives you the best financial protection before and during the trip. The loss of your hotel or holiday apartment key and furniture damage are also insured. The cancellation plus insurance offers even more:

In addition to the services of the cancellation insurance, it also includes medical repatriation with emergency medical assistance (not covered by statutory health insurance), luggage insurance and bicycle protection.

 Contact for insurance questions is always ERGO.

Book your travel insurance now.

Look forward to Bavarian delicacies such as roast pork, a hearty snack or a portion of white sausage with pretzels in our restaurant "Bergmayr Stadl". The restaurant is located on the ground floor next to the reception. You can find more information about our restaurant and the current menu here.

Restaurant hours

  •  Hot food: daily from 5:30 p.m. to 9:00 p.m.
  •  Coffee, cake & ice cream: daily from 10:30 a.m. to 15:30 p.m.
  •  Beverage service: daily from 10:30 a.m. to 10:00 p.m.

Our reception is open daily between 06:30 a.m. and 9:00 p.m. During this time you can reach us here for all questions and matters concerning your stay.

You can reach our reception by telephone on: +49 (0) 8665 677-0

Our hotel's own car park is located in front of our hotel, where you can park your car free of charge for the duration of your stay. Alternatively, you can reserve a parking space in our underground car park for € 12.00 per day. Upon arrival, you will need to provide us with your car registration number. There are also other free public parking spaces in the immediate vicinity of the hotel.

A parking space reservation for our free hotel car park is not necessary. However, if you would like a parking space in our underground car park, we recommend that you reserve it in advance. You can add the underground parking space to your reservation in the online booking process in the extra services section.

The use of our swimming pool and sauna is included in the room rate. The entrance is located in the staircase between Haus Bergmayr and Haus Rauschberg.

Pool opening hours: Daily from 08:00 a.m. to 09:00 p.m.
Sauna opening hours: Daily from 04:00 p.m. to 09:00 p.m.

You can use our WiFi free of charge throughout the hotel. To do so, dial into our Wi-Fi network on your respective device.

We accept the following payment methods: Cash, EC, MasterCard, Visa, Amex.

Due to the current situation, we would like to encourage you to avoid cash payments as far as possible and to use contactless payment methods such as EC or credit card. This way we can further minimise contact points between staff and guests.